Xmas Fairy

Contact Us

By telephone

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

Customer Services on: 020 33 69 33 96.

Lines are open 7 days a week,
Monday to Friday: 9.00 am - 9.00 pm
Saturday & Sunday 9am - 8pm.

By post

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Tyne and Wear,

By email


For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 020 33 69 33 96

Lines are open 7 days a week, Mon-Fri 9am - 5:30pm, Sat pam - 1pm, Sun Closed